FAQs
Shipping
Do you ship internationally?
We are offering International shipping to Canada as of now
What are shipping costs?
Shipping & Handling Charges are as follows:
Domestic
– Standard – $12 flat rate, Free with orders over $200
– Next Day Air – $20 flat rate
How long before I receive my order?
The normal processing time for orders is 72 hours during business days (Monday – Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
What carrier do you use?
Domestic Packages are shipped via UPS
Do you ship to P.O./APO/FPO?
No we do not
Payments
What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, and Paypal.
Why was I charged twice?
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to sadrisunglams@gmail.com with a screenshot of the duplicate charge for further assistance.
Orders
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
I put the wrong address on my order, what should I do?
Please be careful when entering your shipping address, Sadri Team will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I have not received my order confirmation, what should I do?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information.
Do you offer returns?
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at sadrisunglams@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.
I received incorrect items in my order, what should I do?
Please contact sadrisunglams@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
Account
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting here.
I forgot my password, what should I do?
To reset your password, click here. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting sunglams.com and using the sign up form located in the footer on the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the “Unsubscribe” link within the email.
